Elarabet Casino Privacy Policy

At Elarabet, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at elarabet.com. By registering an account and using our platform, you acknowledge that you have read and understood how we handle your data. We encourage you to review this document carefully before using any of our services.

Who We Are

We operate Elarabet Casino as an online gaming and sports betting platform. Our platform is available in multiple languages including English, Dutch, German, and French, and we serve players across a wide range of supported territories. We are responsible for the personal data you provide to us as the data controller. If you have any questions about this policy or about how we handle your information, please do not hesitate to contact our support team, available 24/7.

Information We Collect

When you create an Elarabet login and use our services, we collect a variety of personal and technical information. Our data collection is necessary to provide you with a secure and personalised gaming experience, to comply with legal obligations, and to process your financial transactions. We may collect the following categories of data:

• Full name, date of birth, and contact details such as email address and phone number
• Account credentials used for your Elarabet casino login
• Financial information including payment method details, deposit and withdrawal records
• Identity documents submitted during KYC (Know Your Customer) verification
• Gaming activity, transaction history, and bonus usage including details of any Elarabet casino promo or Elarabet casino bonus code you have applied
• Device information, IP address, browser type, and geolocation data
• Communications you send to us through live chat, email, or other support channels

How We Use Your Information

We use the data we collect for several clearly defined purposes. At Elarabet, we believe transparency is fundamental to building trust with our players. The following outlines how and why we process your personal information:

• To create and manage your account and enable you to use our Elarabet online casino services
• To process deposits and withdrawals using supported payment methods such as Visa, MasterCard, Apple Pay, Google Pay, Bank Transfer, and CoinsPaid for cryptocurrency payments
• To verify your identity and age (our services are restricted to individuals aged 18 and over) as part of our mandatory KYC process
• To administer bonuses and promotions, including your Elarabet casino deposit bonus, free spins, and any Elarabet casino bonus codes you redeem
• To enforce our responsible gaming tools including deposit limits, reality checks, and self-exclusion options
• To detect and prevent fraud, money laundering, and other illegal activities in line with our AML/KYC controls
• To communicate with you about your account, promotions, and platform updates
• To improve our platform, games, and services through analytics and user behaviour tracking

Legal Basis for Processing

We process your personal data on the basis of several legal grounds depending on the nature of the processing activity. Our legal bases include: the performance of a contract with you (providing the services you have signed up for), compliance with legal obligations applicable to our operations, your explicit consent where required, and our legitimate interests in operating a secure and effective gaming platform. Where we rely on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing already carried out.

KYC Verification and Identity Checks

We are required to verify the identity of all players before processing withdrawal requests and, in some cases, before certain activities are permitted on your account. As part of the Elarabet casino withdrawal process, we may request copies of government-issued identification, proof of address, and payment method verification documents. This process is mandatory and forms part of our anti-money laundering and responsible gaming obligations. Failure to provide the required documents may result in delays or restrictions on your account.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Payment processors and financial institutions to handle transactions made via your Elarabet casino app or our web platform
• Game software providers, including Pragmatic Play, Evolution, Playtech, Yggdrasil, and other partners who power our casino games
• Identity verification and fraud prevention services as part of our KYC controls
• Regulatory and law enforcement authorities when required by applicable law
• Technical service providers who assist in operating and maintaining elarabet.com

All third parties with whom we share data are required to handle it in accordance with applicable data protection legislation and our contractual requirements.

Cookies and Tracking Technologies

Our Elarabet Casino platform uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse how our services are used. These include session cookies necessary for our site to function, as well as analytical and marketing cookies subject to your consent. You may manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business purposes. In general, transaction and identity records are retained for a minimum period mandated by anti-money laundering regulations. When data is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.

Security Measures

We take the security of your personal data seriously. Our platform is protected by 128-bit SSL encryption and PGP technology to ensure that all data transmitted between your device and our servers is secure. We also implement strict internal access controls, regular security audits, and RNG-certified gaming systems to protect the integrity of our services. While we apply industry-standard security measures, no method of electronic transmission is entirely without risk, and we encourage you to keep your account credentials secure.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include the right to access the data we hold about you, the right to request correction of inaccurate information, the right to request deletion of your data where legally permissible, the right to object to certain types of processing, and the right to data portability. To exercise any of these rights, please contact our support team. We will respond to all legitimate requests within the timeframe required by applicable law.

Restricted Countries and Eligibility

Our services are not available in a number of jurisdictions. We do not knowingly collect or process data from individuals located in restricted territories. If we become aware that a user is accessing our platform from a restricted country, we will take appropriate steps including account closure and data deletion in line with this policy. It is your responsibility to ensure that accessing our services is lawful in your jurisdiction before registering an account.

Responsible Gaming and Data Use

We use certain personal data to support our responsible gaming programme. This includes monitoring gaming behaviour to identify potential signs of problem gambling and applying any limits or restrictions you have requested. At Elarabet Casino, we take our duty of care seriously and use data not only for commercial purposes but also to protect the wellbeing of our players. If you wish to set deposit limits, take a break, or use our self-exclusion tools, please contact our 24/7 support team.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify you through your registered email address or via a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Elara Bet, please contact our support team. We are available 24 hours a day, 7 days a week, via live chat on our website. We are committed to addressing your privacy concerns promptly and transparently.